Social and mobile have transformed customers’ service expectations. Customers expect quality, personalised service – on their terms – across the web, social, mobile and phone.

With Microsoft Dynamics CRM, you can earn customers for life by providing relevant, personalised service – at any time and via any channel. Empower your agents with everything that they need at their fingertips to deliver amazing customer service.

Service features include:

  • Multichannel service
  • Unified Service Desk
  • Enterprise case management
  • Knowledge base
  • Social customer service