Dynamics 365 Customer Service
Empower your service reps and transform customer service
Dynamics 365 Customer Service empowers businesses to provide outstanding support through user-friendly tools designed for managing customer interactions, swiftly addressing issues, and enhancing satisfaction across various channels. It offers features and tools that facilitate the efficient handling and resolution of customer concerns, ensuring a high of customer satisfaction.
The module provides a range of features designed to improve customer support and streamline operation services.
The key functionalities include:
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Case Management
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Knowledge Management
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Service Level Agreements (SLAs)
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AI-Driven Insights
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Omnichannel Engagement
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Automation and Workflow
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Performance Monitoring
Dynamics 365 Customer Service Professional
$50.00
user/month, paid annually
Core customer service capabilities to get started with basic resources for self-service, case management and knowledge management
Dynamics 365 Customer Service Enterprise
$105.00
user/month, paid annually
Advanced customer service capabilities for a personalised experience, improved service representative productivity and optimised operations
Dynamics 365 Customer Service Premium
$195.00
user/month, paid annually
Customer engagement with an integrated contact cetner and CRM service solution - powered by generative AI