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Social and mobile have transformed customers’ service expectations. Customers expect quality, personalized service – on their terms – across the web, social, mobile and phone.


With Microsoft Dynamics CRM, you can earn customers for life by providing relevant, personalized service – at any time and via any channel. Empower your agents with everything that they need at their fingertips to deliver amazing customer service.


Service features include:

  • Multichannel service

  • Unified Service Desk

  • Enterprise case management

  • Knowledge base

  • Social customer service

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